Concierge-Level Service.
Step-by-Step Support.

We help brokers deliver modern, scalable benefits solutions
with white-glove implementation and full year-round support.

Talk strategy about your next client case

At TWG, we specialize in three service areas that help brokers stand out and win:

ICHRA Administration

Benefits Administration

Benefits Communication

You can offer them separately or combine them into a custom solution. Whatever your client needs, we’ll design it, implement it, and support it with care.

ICHRA ADMINISTRATION

Your Clients Are Getting Hammered on Renewals.
ICHRA Can Change That.

If your clients are facing another year of unpredictable group health renewals, individual coverage HRA (ICHRA) administration is the conversation you need to be having. ICHRA gives employers a defined contribution alternative to traditional group coverage — fixed, predictable costs with more plan choice for employees. For brokers, it’s a way to bring a real solution to clients who are running out of patience with the status quo.

The challenge is that ICHRA administration done wrong creates more problems than it solves. Tech-only ICHRA vendors hand employers a platform login and disappear. Employees end up confused, HR gets flooded with questions, and the broker gets the call.

That’s not how we operate.

TWG has guided brokers through more than 250 ICHRA implementations. We work with you — not around you — to design, implement, and support ICHRA strategies that protect your client relationships and actually stick.

Our ICHRA administration services include:

  • Strategic plan design tailored to your client’s group size, geography, and workforce
  • Full implementation from census review and class structuring through employee enrollment
  • Licensed benefit counselors who guide employees through plan selection, live, not via chatbot
  • Year-round support so your client’s HR team isn’t fielding benefits questions alone in July

Here’s how it works:

  • We assess your client’s situation, design an ICHRA structure that fits their workforce and budget, and implement it with hands-on support that makes the transition smooth for employees and seamless for you.
  • ICHRA administration works when employees are guided through it. We make sure they are.

BENEFITS ADMINISTRATION

We Handle Every Aspect Of Ben Admin So You Don’t Have To
We specialize in full custom builds, client-specific workflows, and hands-on training that gives you:
  • Full system setup, not just templates
  • Training and support for brokers and employers
  • Real troubleshooting help
  • Ongoing updates and optimization
Let’s talk ben admin strategy

BENEFITS COMMUNICATION

Better Communication. Smoother Enrollment. Happier Clients.
The employee benefits landscape is evolving fast, as emerging strategies, rising costs, and shifting regulations drive employee understanding and engagement lower than ever. That misunderstanding drives HR headaches and client dissatisfaction higher. We partner with you to fix both—with licensed benefit counselors who provide:
  • Clear, expert, human support before, during, and after open enrollment
  • Personalized employee education (1:1 or group)
  • Enrollment support for clients with limited HR resources
  • Real help, not call center scripts
Let’s talk benefits communication strategy
Mix, Match, or Combine: We Build to Fit Your Client

Whether you’re starting with a single service or are looking for a custom blend of all three to fulfill your client’s needs,
we help you craft the right solution and deliver it with zero stress.

Let’s talk service strategy